Karl & Olaf Home Services

Imprint
Provider Information (Website Owner)
Business Name: Karl & Olaf Home Services
Registered Address: Sophiaweg 500, 6523 NJ, Nijmegen, The Netherlands
Email: hello@karlolaf.com
Website: www.karlolaf.comCross-Border Services
This website may also be accessed by users in Germany and the EU. For German users, we voluntarily comply with core information obligations under § 5 TMG and § 18 Abs. 2 MStV, in addition to our primary compliance with Dutch law.Responsible for Content (under § 18 Abs. 2 MStV – for German visitors)
Karl & Olaf Home Services
Sophiaweg 500, 6523 NJ, Nijmegen, The NetherlandsLiability Notice
Despite careful content control, we accept no liability for the content of external links. The operators of linked pages are solely responsible for their content.

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Privacy Policy
1. General Information
We take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, in accordance with the EU General Data Protection Regulation (GDPR), the Dutch General Data Protection Regulation Implementation Act (UAVG), and applicable provisions of the German Federal Data Protection Act (BDSG).2. Data Controller
Karl & Olaf Home Services
Sophiaweg 500
6523 NJ, Nijmegen, The Netherlands
Email: hello@karlolaf.comWe are established in the Netherlands and subject to Dutch data protection law.3. Data Collection on This Website
We collect and process the following personal data:Access data: IP address, browser type and version, operating system, referring URL, date/time of access, and pages viewed. This data is processed for technical functionality, security, and error detection.Contact data: If you contact us (e.g., via form or email), we store your message and contact information in order to respond.Cookies and similar technologies: We use cookies for essential site functionality and analytics. Where required by law, we ask for your consent before setting non-essential cookies. You can manage your preferences in your browser or through our cookie banner.4. Legal Bases for Processing
Your personal data is processed on the following legal bases under Article 6 GDPR:Consent – Art. 6(1)(a) GDPR: For activities requiring prior approval (e.g., marketing cookies).Performance of a contract – Art. 6(1)(b) GDPR: To fulfill our contractual obligations to you.Legal obligations – Art. 6(1)(c) GDPR: Where required by tax or commercial law.Legitimate interests – Art. 6(1)(f) GDPR: For website operation, security, and statistical analysis, unless your interests override ours.5. Third-Party Services
We may use trusted third-party providers to operate and optimize our website (e.g., web hosting, analytics, payment processing).Where such providers process personal data outside the EU/EEA, we ensure appropriate safeguards are in place under Chapter V GDPR (e.g., Standard Contractual Clauses).Examples include: e.g., Google Analytics, Stripe, MailerLite.Details are available upon request.6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., tax retention periods under Dutch law).7. Your Rights
As a data subject, you have the following rights under the GDPR:Right of access (Art. 15): Obtain a copy of your personal data.Right to rectification (Art. 16): Correct inaccurate or incomplete data.Right to erasure (Art. 17): Request deletion of your data ("right to be forgotten").Right to restriction of processing (Art. 18): Temporarily block processing.Right to object (Art. 21): Object to data processing based on our legitimate interests.Right to data portability (Art. 20): Receive your data in a structured, machine-readable format.You also have the right to lodge a complaint with a supervisory authority.Primary authority:
Autoriteit Persoonsgegevens (Dutch Data Protection Authority)
https://autoriteitpersoonsgegevens.nlAlternatively, you may contact a supervisory authority in your EU country of residence.8. Contact for Data Protection Questions
For questions or requests related to data protection, please contact:
Email: hello@karlolaf.com9. Updates to This Policy
We reserve the right to amend this Privacy Policy from time to time to comply with legal obligations or reflect changes to our services. Please check this page regularly for updates. Substantial changes will be clearly communicated where appropriate.

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Terms of Service
1. Scope of Application
These Terms of Service apply to all users of the website www.karlolaf.com and govern the relationship between Karl & Olaf Home Services, established in the Netherlands (hereinafter referred to as "Provider"), and users of the website and its services.These terms are applicable to private consumers and business customers within the European Union, with consumer protection rights applied in accordance with EU law.2. Services Offered
We connect customers with independent professionals for services such as cleaning, handyman work, and other home-related tasks. Access to the website is free of charge, but certain services may require payment or a separate contract.3. Conclusion of a Contract
A binding contract is only formed once an order or booking is confirmed by us in writing (e.g., via email). The presentation of services on the website does not constitute a legally binding offer, but an invitation to place an order.4. Prices and Payment
All prices are listed in euros (€) and include statutory VAT (if applicable), unless stated otherwise. Payments must be made upon order confirmation unless otherwise agreed. Accepted payment methods include iDEAL, SEPA transfer, and other options listed on our website.Important: If you choose to pay the professional directly instead of through us, you forfeit any rights to warranty, support, or mediation through us. Your payment obligation to us remains in full effect.5. Role of our business
We act solely as an intermediary. We are not a party to the agreement between you and the professional. The professional performs the work at their own expense and risk and is solely responsible for the quality, completion, and any consequences of the service, including damages that may occur. However, we always do our best to support a smooth and positive collaboration between both parties. In case of conflict, we aim to help resolve misunderstandings quickly and fairly. However, we do not guarantee resolution, nor do we act as an arbitrator or legal advisor.6. User Responsibilities During Service Delivery
If you are not satisfied with the execution or expected result, inform the professional immediately so they have the opportunity to adjust the work or fix any issues on the spot.
If you cannot reach an agreement, pause the work and contact us — we will work with both parties to help find a fair solution.
Always conduct a final inspection once the job is completed. This is your responsibility. Warranty applies only to issues that could not reasonably have been detected during the work or at completion.
If you are satisfied, sign off on the work order to confirm completion and/or the hours worked.
If defects are found upon completion, the professional will correct them as soon as possible. If disagreement persists, please contact us for assistance.7. Changes During the Job
If it becomes clear during the job that additional work is necessary or requested, the professional will first discuss this with you. Any agreed-upon additional work must be documented in the work order. Such work will be billed at the applicable rate and added to the final invoice.8. Right of Withdrawal (for Consumers Only)
If you are a consumer residing in the EU, you have the right to withdraw from a contract within 14 days without giving a reason. Full details, including conditions and exceptions, can be found in our Right of Withdrawal policy.
8B. Cancellations and Rescheduling
If you need to cancel or reschedule, please inform the professional as early as possible. Cancellation fees may apply, particularly in the case of late cancellations or no-shows. These terms are set by the professional on a per-job basis and will be communicated before the booking is confirmed.9. Liability and Warranty
We are liable for damages only in cases of intent or gross negligence. In cases of slight negligence, our liability is limited to the breach of essential contractual obligations and direct damages. Liability for indirect or consequential damages is excluded to the extent permitted by law. Your statutory rights as a consumer remain unaffected.
9B. Force Majeure
We are not liable for delays or failure to perform due to events beyond our reasonable control, such as natural disasters, strikes, or network outages.10. Intellectual Property
All content on this website — including texts, images, graphics, layouts, and logos — is protected by intellectual property laws. Reproduction, distribution, or any form of use without prior written consent is prohibited.11. Data Protection
Our handling of personal data complies with the General Data Protection Regulation (GDPR) and Dutch privacy laws. For more information, please see our Privacy Policy.12. Governing Law and Jurisdiction
These Terms are governed by Dutch law, unless mandatory consumer protection laws in your country of residence apply. For business customers, the courts of Amsterdam shall have exclusive jurisdiction, unless agreed otherwise.13. Final Provisions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect. In such a case, the invalid provision shall be replaced with a valid one that reflects the intent of the original as closely as possible.

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Right of Withdrawal (for Consumers)
1. Right of Withdrawal
If you are a consumer within the meaning of applicable EU consumer protection laws, you have the right to withdraw from this contract within 14 days without giving any reason.The withdrawal period is 14 days from the day the contract is concluded.To exercise your right of withdrawal, you must inform us Karl & Olaf Home Services, Sophiaweg 500, 6523 NJ, Nijmegen, The Netherlands, hello@karlolaf.com of your decision to withdraw from this contract by means of a clear written statement sent by email. You may use the model withdrawal form provided below, but this is not mandatory.To meet the withdrawal deadline, it is sufficient that you send your statement concerning your exercise of the right of withdrawal before the 14-day period has expired.2. Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you without undue delay and no later than 14 days from the date we receive your notice of withdrawal. We will use the same payment method you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees for the reimbursement.If you requested that the service begin during the withdrawal period, you are obliged to pay us a proportionate amount corresponding to the services provided up to the time you notified us of your decision to withdraw.3. Expiry of the Right of Withdrawal
Your right of withdrawal expires if:the service has been fully performed, andyou gave your express prior consent to begin performance during the withdrawal period, andyou acknowledged that you would lose your right of withdrawal once the contract had been fully performed.4. Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Karl & Olaf Home Services
Sophiaweg 500
6523 NJ, Nijmegen, The Netherlands
hello@karlolaf.comI hereby withdraw from the contract concluded for the provision of the following service:— Ordered on: [insert date]
— Name of consumer: [insert name]
— Address of consumer: [insert address]
— Signature of consumer (only if submitted on paper): ___________
— Date: ___________

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Contact Form

Have a question or need help with something? Fill out the form below and we’ll get back to you as soon as possible.

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